FAQ
General Questions
What services does Dreamland Creations offer?
Dreamland Creations specializes in kids' rentals, including soft play zones, bounce houses, ball pits, party and yard games. We aim to provide safe, fun, and engaging experiences for children at parties, events, and gatherings.
How can I book a rental?
You can book a rental by contacting us through our website, email, or phone. Be sure to book early to secure your preferred date and items.
Step 1 - Check Availability. Submit your quote request with your event details, and we’ll confirm availability within 24 hours. No payment is required to submit your request.
Step 2 - Make a Reservation. After confirmation, submit your deposit and sign the contract online. This step finalizes your booking and ensures your chosen items are secured for your event.
Step 3 - Enjoy the Celebration. Make your final payment no later than four days before your event, then relax while we take care of the setup and ensure everything is ready for your celebration.
What is the age group suitable for equipment use?
Our equipment is thoughtfully designed for children ranging from 6 months to 14 years, depending on the specific setup. Additionally, some of our party and yard games are suitable for all ages, making them perfect for family-friendly events. You can find the recommended age group for each Soft Play Zone on our website:
- Infants and Toddlers (0-3 years),
- Preschool-aged children (3-5 years),
- Elementary school-aged children (5-8 years),
- Middle school-aged children (8-14 years)
If you’re unsure which equipment is best for your event, feel free to contact us for personalized recommendations!
What is the minimum order?
Our rental minimum is $500 for all delivery orders.
What's included in the rental price?
By default, renting from Dreamland Creations means 6 hours rental (including any accessories needed for the setup of your rentals, such as foam floor mats, tarps, fences, etc.), free delivery* and pickup, setup and takedown, cleaning and sanitization fee.
It does not include applicable taxes, non-standard cleaning (if excessive cleaning is required afterward), or any damages resulting from the misuse of rentals.
*Delivery fee may be charged if the delivery location is outside of a certain radius.
Can I rent it just for one or two hours and pay 50% less?
Unfortunately, no. Our pricing remains the same, even for shorter rental durations. This is because the time and effort required for cleaning and sanitizing, loading and unloading, setup and breakdown, and transportation costs remain the same, regardless of how long the equipment is used.
Is there a delivery fee?
Delivery is included in the rental price for locations within 15 miles of zip code 91331 and a travel time of up to 30 minutes. For longer distances, a delivery fee applies (one way):
- $2 per additional mile beyond the free 15 miles
- $5 for every extra 10 minutes of travel time
If free parking is unavailable, the client is responsible for any paid parking fees.
***
Example: Delivery to Brea, CA 92823
- Distance: 57 miles (from 91331)
- Travel time: 65 minutes
Fee calculation:
🚗 42 extra miles (57 - 15 free miles) → 42 × $2 = $84
⏳ 35 extra minutes (65 - 30 free minutes) → (35 ÷ 10) × $5 = $17.50
💰 Total delivery fee to Brea, CA 92823: $101.50
What areas do you serve?
We offer delivery services throughout most of the Greater Los Angeles Area, consisting of Los Angeles County, Orange County, Ventura County, Riverside County, and San Bernardino County. If your event is outside of our primary delivery area, feel free to contact us to see if we can accommodate your request. Please note that additional charges may apply for deliveries outside a certain radius.
Safety and Liability
Are your rentals safe for kids?
Absolutely! Safety is our top priority. All our equipment is regularly cleaned, inspected, and maintained. We provide clear instructions for safe use and setup.
What is your cleaning policy?
All rental equipment is thoroughly cleaned and sanitized before each use, ensuring a safe environment for all participants, especially children. To ensure the highest level of cleanliness, we never book the same item more than once per day. You can find more information about our Cleaning and Sanitization Practices here.
Do I need to sign a waiver?
Yes, all customers are required to sign a liability waiver before their event. The client also agrees to have all participants’ parents or guardians sign a waiver form before allowing their children to use the equipment. This ensures everyone is aware of the rules and safety guidelines.
Is Dreamland Creations Inc licensed and insured?
Yes, we are. We are fully licensed to operate in compliance with local and state regulations. If your venue requires proof of our business license or insurance, simply send us a request at info@dreamlandcreations.us. We’ll be happy to provide the necessary documentation!
Do you provide supervision for the events?
Dreamland Creations is not responsible for the supervision of children. The client agrees to provide adequate adult supervision for all children using the equipment throughout the event.
What happens if the equipment gets damaged during the event?
Customers are responsible for ensuring the equipment is used properly and safely. Any damages caused by misuse or negligence, lack of supervision, or failure to adhere to the safety guidelines will result in additional charges for repair or replacement, as determined by Dreamland Creations.
Can we use your equipment with water activities?
We kindly ask that you do not use our soft play areas and inflatables if your event includes water activities. Our equipment is not suitable for water activities or wet conditions. Please refrain from using our rentals if your event includes swimming, sprinklers, water slides, water guns, water balloons, or similar activities. The equipment is not designed for wet or windy conditions, as it can become slippery or unstable, posing safety risks. Thank you for helping us maintain the safety and quality of our rentals!
What is your weather policy?
Dreamland Creations prioritizes the safety of all participants and the proper care of rental equipment. We highly recommend having an indoor alternative prepared in the event of unexpected rain or harsh weather conditions.
We will not set up outdoors if the unsafe weather conditions are projected in the forecast. It’s important to note that outdoor events during the summer should have sufficient shade available (such as a canopy tent or gazebo) since direct sunlight can cause our soft play equipment to become quite hot.
In the event of rain, high winds (over 15 mph), gusty winds, extreme heat, thunderstorms, lightning or other unsafe weather conditions, Dreamland Creations reserves the right to cancel or reschedule the event, and the client will be offered a full refund or the option to reschedule.
What happens if there is bad weather on the event day?
For outdoor events, we recommend having an indoor backup plan. If weather prevents safe use of the equipment, we’ll work with you to reschedule or provide a refund, depending on the circumstances.
If adverse weather conditions arise during the event, it is the responsibility of the Client to ensure that all outdoor equipment is turned off and not used, covered with the tarp and secured.
What are your Soft Play / Bounce House rules?
Play at your own risk.
- Shoes OFF
- Socks ON
- NO Food or Drink
- NO Facepaint or Glitter
- NO Sharp Objects
- NO Furry Friends
- NO Rough Play
- Do not Exceed the Weight, Height, and Capacity LIMITS
- Adult Supervision at ALL Times
Please, find the full Rules and Guidelines here:
Setup and Delivery
Where are you able to set up?
We offer both indoor and outdoor setup options - in your home or backyard; an event space; most of the parks, community centers, churches, schools; anywhere that will allow us to set up.
What do I need to provide for the setup?
We require a flat (grass, turf, concrete, asphalt, hardwood, or tile), clean surface for setup. Access to electricity is necessary for bounce houses and other inflatables. Let us know if your venue has any specific requirements.
How much time do you need for setup and takedown?
Setup usually takes from 30 minutes to 2 hours, depending on the equipment. Takedown takes about the same time. We'll coordinate with you to ensure everything runs smoothly.
Can you setup at a park?
Yes! Please contact your local park office to get a permit for rentals for your event date. Please Note:
- Some parks do not require a permit.
- Some parks do not allow Bounce Houses, or only allow specific-sized Bounce Houses.
- A generator is needed for Bounce House and is an additional fee if you would like to rent through us.
- The latest pick-up time for Park Rentals will be 30 minutes before sunset.
- Complete your due diligence if you would like us to deliver to a park. If for any reason you are asked to dismantle or tear down during the event hours that you reserved at a park, your order total will not be refunded. You must contact us for immediate pickup.
Policies and Payments
What forms of payment do you accept?
We accept credit cards, cash, Zelle, or Venmo.
Do you require a deposit?
Yes, a deposit is required to secure your booking. A non-refundable deposit of 50% of the total rental fee is required to secure the event date, and will be applied towards the total invoice amount.
When is the final balance due?
The remaining balance must be paid in full 4 days before the event date. If the balance is not paid in full by the due date, we reserve the right to automatically charge the credit card on file. Failure to make timely payments may result in cancellation of the booking without deposit refund.
What is your cancellation policy?
If the Client cancels the booking, the deposit is non-refundable (and cannot be applied to a new date) unless you purchase the optional ‘Cancellation Protection’ during the checkout process when paying your deposit.
Cancellations made within 3 days of the event date will result in forfeiture of the full rental fee.
What is ‘Cancellation Protection’?
‘Cancellation Protection’ is an optional purchase available only when paying your deposit.
It allows you to change the time of your event up to 12 hours before the agreed Dreamland Creations team arrival, or cancel your spot and receive a full refund. ‘Cancellation Protection’ is valid for one cancellation only.
Do you charge late fees if the equipment is returned late?
Additional charges may apply for overtime use of equipment, extended rental periods, damages incurred during the event, or excessively dirty equipment, and for lost or irreparable items.
Additional Services
Can you accommodate last-minute bookings?
While we recommend booking early to ensure availability, we’ll do our best to accommodate last-minute requests based on inventory and staffing.
Do you offer rentals for indoor events?
Yes, our rentals are perfect for both indoor and outdoor events.
Can adults use the equipment?
Our equipment is designed specifically for children. However, some yard games may be suitable for all ages. Contact us for recommendations.
Do you provide party planning or event coordination?
Dreamland Creations currently working on implementing the Event Planning services to help you create unforgettable moments. Contact us for more details.